Modules
Embark on a virtual hospitality journey with our First Class Hotel Management Simulation Platform. From mastering reservation intricacies to becoming financial virtuosos, students navigate modules that cover guest relationships, laundry, banquets, mini-bar, housekeeping, maintenance, accounting, and comprehensive reports.
Shaping the Next Generation of Hotel Management Professionals
Each module offers hands-on experience, ensuring students develop practical skills essential for managing a hotel operation. With a focus on personalization, efficiency, and financial transparency, our platform prepares students for the dynamic challenges of the hospitality industry. Join us to transform theoretical knowledge into practical expertise, shaping the next generation of hotel management professionals.
Learn More AboutFirst Class PMS Modules
Explore the sophisticated modules of First Class PMS.
Front Office Module
Immerse yourself in the role of a front office manager with our student-centric First Class PMS simulation. Master real-time room availability checks and streamline guest interactions through seamless Check-in and Check-out Screens.
Navigate financial scenarios with tools like Advance Deposit and Folio Transfer, and enhance operational efficiency using the Split Folio option. Identify and manage blacklisted guests with the Do-Not-Rent feature, automate Night Audit processes, and optimize guest experiences with wake-up calls in this comprehensive, hands-on front office management simulation. Explore advanced features:
Reservation and Group Booking Management Module
In this dynamic simulation, students take on the role of reservation managers, mastering the intricacies of the Reservation and Group Booking Management Module. They navigate the reservation process with inventory for 7 or 14 days, set release dates, and deftly manage cancellations.
The module empowers them to apply group rates, discounts, and settlements, offering a comprehensive understanding of the reservation process. Furthermore, students practice guest anticipation by printing guest registration cards in advance for a warm and personalized welcome.
Back Office Module
Transforming students into financial virtuosos, the Back Office Module immerses them in the role of financial managers. Through simulated scenarios, students manage miscellaneous sales, oversee accounts payable, and create City Ledger accounts with skillful credit limit setup. Business source categorization becomes second nature as students explore special rates tailored to each source.
The module ensures controlled access with user profile definitions, creating a secure financial management space. The complete audit trail feature provides transparency in financial transactions, fostering accountability and integrity.
Guest Relationship Management Module
Students in the Guest Relationship Management Module become specialists in orchestrating personalized service. Immersed in a simulated world, they craft detailed 360-degree profiles for virtual guests, recording personal details and preferences.
The module enables students to design feedback forms and use the built-in email system for maintaining meaningful connections with guests. Through this simulation, students develop the art of understanding guest needs and creating a memorable guest experience.
Laundry Management Module
In the Laundry Management Module, students act as efficient housekeeping managers overseeing the total laundry experience for in-house and hotel guests. They make decisions on applying direct charges or posting to room facilities, gaining hands-on skills to ensure seamless fulfillment of guests' laundry needs for a comfortable stay.
Banquet Management Module
Students in the Banquet Management Module become event planners extraordinaire, handling the intricacies of booking and reserving conferences and banquets. Students able to:
Mini-Bar Module
In the Mini-Bar Management Module, students immerse themselves in the meticulous task of ensuring the mini-bar is well-stocked and efficiently managed. They monitor and meet the refreshment needs of virtual guests, gaining valuable insights into the essential role of mini-bar management in enhancing guest satisfaction.
Housekeeping Management Module
As housekeeping managers, students utilize the Housekeeping Management Module to create tasks and schedules, optimizing efficiency with a clear view mode. They gain hands-on experience in managing housekeeping operations to ensure the hotel's cleanliness contributes to an exceptional guest experience.
Maintenance Management Module
Within the Maintenance Management Module, students undertake the role of meticulous maintenance managers overseeing the micro and macro management of machinery and spare parts. The module's view mode facilitates easy tracking and monitoring of work status, providing insights into the crucial role maintenance plays in the smooth operation of a hotel.
Accounting Module
In the immersive Accounting Module, students act as meticulous accountants, managing the financial heartbeat of a hotel. The module empowers students to generate detailed reports on accounts receivable, offering a clear snapshot of the hotel's financial health. They delve into:
Reports Module
The Reports Module empowers students with over 150 reports covering every operational aspect. Students explore availability and occupancy forecasting, exporting reports in different formats. With preview and print options, they delve into data analysis, gaining a comprehensive understanding of insights derived from various reports.
This module becomes a powerful tool for making informed decisions based on real-time data, preparing students for the dynamic challenges of managing a hotel operation.
